Tag Archives: hospitality management college

Travel Tourism, Hospitality and Aviation Industry in India

Travel Tourism, Hospitality and Aviation Industry as a subject is new. These three are fast emerging subjects and a promising Service Industry.

However, the fulfilment of the goal of the subject remained far behind due to shortages of required human resources. Several Vocational Institutions are backbone in contributing to fill up the gap of the‘Urgent Industry Needs and Snail Pace Supplies of Qualified Human Resources’. On the other hand, in country like India, the unemployment rate and development disparity is increasing due to insufficient and incompetent government policy which gives thrust to mushrooming growth of private players in grooming human resources as per the Industry’s needs.

As per the reports, in 2015 the travel and tourism sector contributed Rs8.22 trillion or 7% of India’s gross domestic product (GDP) and 37.4 million jobs—almost 9% of total employment which is awesomely becoming a giant employment provider in developing country like India.

It is predicted to rise by 6.5 % P.A. for at-least decade upto Rs.4337.8 Billion in 2025 (6.9% growth). The reports also claimed that this sector has the potential to provide 46 Million employments to India’s economy. The government policy will also play an important role to fulfil this prediction. Yes, India has the resources and the potential to create services and employment in this sector. Several potential tourist destinations remain untouched and unknown to potential tourist because of the lack of support and policies from government. But, the concern is whether the ruling government and locals extends their helping hands through proper policies and goals to achieve as expected and consciously look into in implementation of the same. The judicious exploitation of the natural gifts of the nation needs a conscious and sincere efforts.

Therefore, at this juncture, where unemployment leads to strife and disturbs peaceful co-existence of nation,Travel Tourism, Hospitality and Aviationas anemployment driven subject, along with Vocational Institution plays a pivotal role in transforming unskilled labor to SKILLED human resource, providing services to customers and employing the mass.


for more information visit travel and tourism institute

service industry management


Article- Career in the Hospitality Industry

From the renaissance era to modern era of 21st century the inception of the hospitality concept surfaced and became a commercial endeavor. Now it’s not limited to just a room and board, the industry has morphed into a multitrillion dollar global enterprise.

The hospitality industry encompasses primarily of lodging, food service, and travel and tourism sector. The lodging segment includes hotels, motels, casinos, resorts, bed and breakfast operations. The food service operations consists of quick service restaurants, institutional food service operations, full-service restaurants, lodging food service just to name a few. The travel and tourism sector includes airlines, cruise lines, tour operations, and tourist bureaus. Other areas of the hospitality industry include event venues, conference and convention centers, consulting firms, and clubs.

Before intruding into industry one need to be clear about industry, its work culture and most important about one’s own personality that will he/she be able to cope up with things?

Are you ready to take the plunge in the hospitality industry?

Do you have a vibrant, outgoing, and upbeat personality?

Do you have the drive and energy to persevere?

Are you a leader?

Are you a team player?

Do you feel a sense of fulfillment when extending a helping hand to others?

Do you enjoy meeting people from different walks of life?

Do you love to travel?

Do you acclimatize well to change?

There are some of the necessary personality traits, skills, and qualities to thrive in this line of work. No two days are alike in the hospitality industry; each day brings an array of challenges. Hospitality employees strive to anticipate customer needs, exceed expectations, and pursue excellence. These service qualities are vital for hospitality professionals to exude in the field.

  • There are numerous career choices in the hospitality industry. Typically, entry level positions are procured in operations. A lodging sector entry level position may be attained in front office or food and beverage operations. These positions are also available in other areas such as sales and marketing, sales and catering, finance and accounting, or human resource departments.
  • Middle management opportunities in the lodging and food service sector include executive positions, and typically are titled Assistant Manager or Supervisor.
  • In recent years, there is a growing demand for nouveau careers within the industry; titles such as revenue managers, asset managers, real estate developers, sustainability managers, event planners, search engine optimization and social media specialists are on the rise.
  • Climbing up the career ladder from middle management to upper management positions means attaining a job title, namely, a Director, General Manager, Chief Financial Officer, Vice President or even President. These positions require a number of years of work experience. Planning, coordinating, communicating, and directing, controlling and decision making are management skills expected of most middle and senior managers.

So, hospitality sector opens a wide range of job opportunities from graduates to post graduates, from fresher’s to experienced in this perennial industry.

for more information visit travel and tourism institute in india





The Indian Tourism and Hospitality Industry has emerged as one of the key drivers of growth

among the services sector in India. Travel and tourism has become one of the pillars in the

growth of GDP of the country. Tourism in India is a potential game changer. It is a sun rise

industry, an employment generator, a significant source of foreign exchange for the country and

an economic activity that helps local and host communities. Travel & Tourism sector contributes

7% to the Indian GDP & 8% to the total employment of country. India is a tourism product

which is unparalleled in its beauty, uniqueness, rich culture and history has been aggressively

pursuing the promotion of tourism both internationally as well as in the domestic market.

Indian tourism industry is thriving due to an increase in foreign tourist arrivals and greater

number of Indians travelling to domestic destinations than before. In the past few years the real

growth has come from the domestic sector as during 2014 India witnessed foreign Tourist

Arrivals (FTAs)  of 74.62 lakh compared to 68.48 Lakhs FTA in 2013. India is at 41st rank in

terms of international tourism across the globe.

Travel and tourism sector’s contribution to capital investment is projected to grow at 6.5 per cent

per annum during 2013-2023, above the global average of five per cent. The Ministry of Tourism

promotes the country’s various tourism products through its tactile campaigns under the

Incredible India brand- both for international as well as domestic markets. The budget allocated

for the Domestic Promotion & Publicity and Overseas Promotion & Publicity including

Marketing Development stood at INR 1.1 billion (USD 17.73 million) and INR 3.5 billion (USD

56.41 million) for the financial year 2013-14.

To quote figures about hospitality industry, 1.30 lakh hotel rooms are needed to cater to the

projected 5m tourists this year, while the country today has only 84,000 operational rooms.

Overall out of aviation, tourism & hospitality industry, hospitality sector has maximum job

opportunities followed by aviation & tourism sector respectively.


for more information visit career in travel and tourism

Welcome to ITFT College – New Chandigarh Campus

ITFT’s predominant focus revolves around coaching its students to keep up with the domestic and global competitive market! We like to mention ourselves as an educational sanctuary cultivating budding professionals for the real corporate world

The ITFT Education Group predominantly offers various Bachelor’s and Master’s University Degree courses related to the Service Industry segments like Airlines, Tourism, Hospitality, Media Entertainment, IT, Management, Events, Commerce etc. Besides we are actively involved in various Institutional Social Responsibility programmes for rural , tribal and weaker section Youth , Defence personnel resettlement , Urban and Poverty Alleviation, Vocational Training, Women and Child Development Programme, NRI studies-Pre Departure Training, Corporate Training and Workshops, and many other need based programmes and activities.

Tourism a Global Passport to Peace

Peace is the purity of mind that sees all the people around, with harmony, equality, sincerity, affection, and brotherhood, full of positivity and growth prospects.

To unite is the biggest achievement if the union is worth contributing to the noble goals. Uniting to the soul, uniting for the mission, uniting with a common vision and uniting for multiple reasons.

Tourism is one such reason that unites a person to another professionally, socially in cultural bonds, religious bonds, entertainment bonds and business bonds and so on. No two persons can find comfort talking to each other if a level of understanding, a level of respect, a level of gratitude, does not establish with each other. It is important to establish state of euphoria in the mind not only in the beginning level but till the end and why it should have an end; it should be an ongoing process for development of humanity along with tourism. Tourism helps in framing positive environment in a following manner-

– Tourism employs people

– Tourism will create necessary funds to improve the destroyed infrastructures

– By talking to tourists, locals will be able speak about their conflict experiences

– Museums can be created and help confront both tourists and locals with the taboos of conflict and atrocities

– New beautiful environments will be created for tourists, something that locals can also benefit from

– Tourists will help give local people a better understanding of our western society

– Locals will educate tourists about the conflict and build an awareness

– With tourism there is a need for education of local people and that in return will positively influence someone’s chances on the labor market.

– There are always influential people among tourists and some might come back an investor help set up other community projects (education, environment, health, etc)

When a person travel he carries not only himself to a different land but also his gestures, manners, systems, virtues, rituals to that place and when a person comes back from a place he is not just taking back himself but also the good and bad experience with him that can bring a big transformation in him altogether.The touring is no more a relaxing activity in itself it has changed and has become a great responsibility in itself.

For a developing nation tourism is the major source of foreign exchange earnings and prosperity. Tourism is simply travelling, meeting people and interacting with them. It is affecting human behaviour which could lead to positive and negative impact on host and guest countries.

for more information visit travel and tourism institute

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Adapting Technology and Innovation by Indian Hotel Brands

When it comes to technology adoption, the hospitality sector in India does not immediately come to the mind. In fact, it comes more or less as an afterthought once you have counted the top segments such as banking, telecom, IT/ITES and others. And yet, at about 8-9% of India’s annual GDP, hospitality is quite significant.

For all the charming campaigns of Incredible India and tons of advertising by tourist-friendly states, however, hotels and restaurants in the country can barely be termed state-of-the-art. Why, in how many of them can you find end-to-end integrated systems, tablet-wielding staff or other signs of tech savvy?
Why has this sector lagged behind when it comes to embracing IT? The answer to this question lies in the evolution and growth of the segment. Most of India’s top hotels have for long focused on aspects of operations that may be high on hospitality but rather low on technology. Things such as cuisine,physical ambience and value-added tour packages have dominated their agenda of luring the foreigner on a mission to explore the old-world enchantments and mysteries of the Indian subcontinent. But facilities such as Wi-Fi and latest gadgets or customized experiences through advanced CRM systems or data analytics have not been accorded priority.
About a year ago, a foreign tourist who arrived at Indira Gandhi International Airport in NewDelhi lost his baggage owing to his airline’s negligence. Despite his best efforts, the gentleman could not locate his stuff, and reached The Oberoi, the hotel he was booked into.

As soon as the tourist reached the hotel, he tweeted that he lost his baggage at the airport and was now staying at The Oberoi. The central agency that was tracking Oberoi’s social media activities noticed it and informed the hotel’s duty manger at the airport. The duty manager traced and collected the baggage from the airline and delivered it to the guest at the hotel — to his pleasant astonishment.
“This not only increased the loyalty of the customer, but also gave us satisfaction as a hospitality player. We many a time experience a whole lot of business benefits with new technologies such as social media Like The Oberoi, many hotels in India in recent years are adopting a whole lot of modern technologies to streamline their day-to-day operations, better servicing theircustomers and to make more revenues. In fact, advanced technology has become a boon to the hospitality sector in today’s difficult economic situation.

Consumers seek live, bespoke social interactions that connect them with the essence of a place: Experiential travellers venture beyond the beaten tourist paths and dive deeper into authentic, local culture.

From computerized check-in, automatic wake-up calls, electronic locks to closed circuit TV, fire and security protection systems to teleconferencing, nothing is better organized than the modern-day hotels and resorts. One often wonders at the miracle that the present day hotels offer to its clients . The modern hotels have integrated system that tie operational requirements including a reservation system which checks the availability of room of individuals and groups, assign room types, tracks deposits, and print managerial reports.

Technology is a driving force of change that presents opportunities for greater efficiencies and integration for improved guest services.

Technology has become a tourism business activity in development of strategic resources and is considered as a tool to increase competitiveness. Effective use of information technology can make significant operational improvements. Advanced software and communication tools allow enlarging operational efficiency, for example, orders may be made better, faster and cheaper. In addition, decision-making through decision support tools, databases and modelling tools assist the manager’s job.

Technology on wireless communication systems enabling voice, text and data communication among employees, managers, departments and guests is now being adapted by hotels. Comprised of intelligent system software and lightweight, hands-free or handheld communication devices, these systems allow hotel staff to deliver the best customer service. Examples of wireless communication solutions for the hospitality industry include: communication badges, food and drinks ordering systems, as well as devices that allow hotel agents to check-in and check-out guests, process credit cards, print receipts and program room keys anywhere in or nearby the hotel. Wireless technology offers, among others, the following benefits for hotels and the quality of service they can provide to the guest

  • Guests Prefer Automated Services
  • It’s all about personalisation
  • 92% of hoteliers believe that by 2020 guests will expect their stay to be personalized around a set of choices they make before they arrive.
  • Customers want speed, consistency and convenience, as well as personalisation.
  • the customer experience of the future will be driven by technology
  • the most successful hotels will have technology driven solutions at their core.
  • failure to address customers’ technology needs would result in competitive disadvantage.
  • technology as a means to fundamentally change how guests engage with services from booking to checkout and beyond, at a strategic level.
  • With the latest solutions, you can send individually targeted offers to each customer’s smartphone, enable them to skip the queue at reception, pre-set the TV to their favourite channel, and much more.
  • providing guests with innovative, high-quality and interactive solutions will enhance loyalty and increaseroom occupancy levels.

Hospitality professionals are constantly told that they need to keep up with emerging technologies. However, many of the opportunities for learning at conferences revolve around really basic information that many of us already know – social media is important, tablets are nifty, and apps are a cool way to engage with attendees.



for more information visit travel and tourism institute in india


Scope of Indian Hospitality Industry



The Hospitality Industry is a broad category of fields within the service industry that includes lodging, event planning, theme parks, transportation, cruise line, and additional fields within the tourism industry. The hospitality industry is a several billion dollar industry that mostly depends on the availability of leisure time and disposable income. A hospitality unit such as a restaurant, hotel, or even an amusement park consists of multiple groups such as facility maintenance, direct operations (servers, housekeepers, porters, kitchen workers, bartenders, management, marketing, and human resources etc.).

The global hotel industry generates approximately between 400 and 500 billion U.S. dollars in revenue each year, one third of that revenue is attributable to the United States. Some of the biggest hotel chains (groups) are the InterContinental Hotels Group, Marriott International, Hilton Worldwide, Accor, Starwood Hotels & Resorts, and the Wyndham Hotel Group. Three of the most important hotel performance indicators are the Average Daily Rate (ADR), the revenue per available room (RevPar), and the occupancy rate.

  • The Hospitality industry is the third-largest foreign exchange earner, accounting for 6.23% of India’s GDP and 8.78% of India’s total employment, according to a report by the Planning Commission.
  • Tourism in India is the largest service industry. The travel and tourism sector currently employs 49 million people, or 1 in every 10 jobs, and this is projected to increase to 58 million, or 1 in every 9.6 jobs by 2020.
  • Travel and tourism is a USD 32.7 billion business in India, according to industry estimates; in addition, the hospitality sector is sized at USD 23 billion and is expected to grow to US$ 36 billion by 2018.
  • It is expected that the hospitality sector will witness an inflow of USD 12.17 billion in investments over the next two years, according to market research company Technopak Advisors.
  • According to the Planning Commission, the hospitality sector creates more jobs per million rupees of investment than any other sector of the economy. The World Travel & Tourism Council (WTTC), which says India’s travel and tourism sector is expected to be the second-largest employer in the world, employing 40,37,000 people, directly or indirectly, by 2019.


  • ITDC Hotels
  • Hotel Corporation of India
  • Asian Hotels Limited
  • Hotel Leela Ventura
  • Oberoi Hotels
  • Indian Hotels Company Limited
  • ITC Hotels
  • Park Group of Hotels
  • Radisson Group of Hotels
  • Clarke Group of Hotels
  • Fortune hotels
  • Sarovar Hotels
  • Sheraton group of hotel


The hospitality industry is a labour intensive one and India has a large concentration of English speaking individuals, which prove as a catalyst in advancement and prosperity of the industry. Besides the regular jobs of a travel agent, tour guide, air hostess, chef, waiter and managers other opportunities await those who are keen on taking up a job in the sector. The new trends that have been emerging off late are as follows:

  • Floor Supervisor
  • Laundry Manager
  • Laundry Supervisor
  • Public Area Supervisor
  • Room Attendant

Finance & Accounts

  • Finance Controller
  • Revenue Manager
  • Credit Manager
  • Accountant
  • Night Auditor


Sales & Marketing

  • Director of Sales & Marketing
  • Sales Manger
  • Banquet Manager
  • Sales Executive

Reservation Executive

  • Event Managers
  • Captain
  • Room Attendant
  • Restaurant Attendant
  • Guest relations Officer

Other Departments

  • Human resource department
  • Maintenance & Engineering
  • Electronic data processing department
  • Communication department
  • Security department
  • Purchase department Stores


for more information  Travel and Tourism Institute